Business & CRM Suite

CRM

Automate Sales Pipelines and Support Ticket Resolutions

// Overview & Capabilities

SOVASTIQ CRM connects sales teams and customer service agents in one timeline. It logs leads, schedules pipeline calls, manages follow-up templates, tracks quotas, and handles helpdesk tickets with automated SLA timers.

Operational Matrix Benefits

Visual Drag-and-Drop Deal Pipeline

Unified Chat & Email Interactions Timeline

Automated Follow-up Templates Trigger

SLA Helpdesk Metrics Monitor

DIAGNOSTIC_FEED

CRYPTOGRAPHIC TUNNEL

AES-256 Fully Secure

REPLICATION DYNAMICS

0.1ms Clustered Failover

OS CORE ACTIVE: SYNCED

System Modules Included in CRM

Lead & Deal Pipeline

Visual pipeline cards to drag-and-drop deals, log client interactions, and trace revenue forecasts.

Sales Task Automation

Auto-assign follow-up calls, trigger template emails, and log calendar schedules.

Customer Interactions Timeline

Unified timeline showing email logs, WhatsApp messages, call summaries, and quotes.

SLA Support Ticketing

Manage client tickets, assign technical staff, set priority clocks, and analyze helpdesk performance.

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